• 1 St.James Rd, Handsworth,
  • Birmingham - B21 0HL.
  • Ph No: 0121 5548516

Friends and Family Test (FFT)

At Holyhead Primary Healthcare Centre we feel it is very important to understand the real experiences of our patients. Listening to our patients’ views is essential as it enables us to continually develop and improve our services.

“We would like you to think about your experience during your visit to our surgery. How likely are you to recommend our services to friends and family if they needed similar care or treatment? Click Here to Take the Friends and Family Test

It is voluntary so patients do not have to answer, however, we encourage feedback so that we know what patients think of our services and can make improvements where necessary.

We will collect all the data and look at where we can make changes to our services to benefit patients. It also allows us to see what we are doing right. Download Friends and Family Test Results

If you would like more information about the friends and family test, please click here..


Holyhead Primary Healthcare Centre - Friends and Family Test
The FFT is an anonymous feedback tool that supports the fundamental principle that people who use NHS Services should have the opportunity to provide feedback on their experience that can be used to improve services.
How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?*
Please give a reason for your answer :
Please tick if you are a carer completing on behalf of a patient :

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