If you are unhappy about the level of care given to you by the doctor, nurse or any other member of staff, please do not hesitate to let us know. We have a complaints policy that allows you to express your grievance either in writing to the practice manager or contact her by telephone. Every grievance is handled with utmost importance.
Once you have made a complaint, the practice manager will contact you again within a week’s time once she has spoken to the staff member involved.
COMPLAINING ON BEHALF OF SOMEONE ELSE,
Please note that Holyhead Primary Healthcare Centre keeps strictly to the rules of medical confidentiality. If you are complaining on behalf of someone else, the practice needs to know that you have their permission to do so. A note signed by the person concerned will be required, unless they are incapable of providing this due to illness or disability.
COMPLAINING TO OTHER AUTHORITIES
The practice management team hope that if you have a problem you will use the Practice Complaints Procedure. However, if you feel you cannot raise your complaint with us, or you are dissatisfied with the response received from us,
you can contact any of the following 3 bodies:
- NHS England
PO Box 16738
Redditch
B97 9PT
eMail : [email protected]
Tel: 03003112233
- Patient Advisory Liaison Service (PALS)
Queen Elizabeth Hospital;
Queen Elizabeth Medical Centre;
Edgbaston
Birmingham B15 2TH
Tel: 0121 3713280
- Independent Complaints and Advocacy Service (ICAS)
POhWER
Po Box no: 14043;
Birmingham B6 9BL
Tel: 0300 456 2370
Fax: 0300 456 2365
- Sandwell and West Birmingham CCG
Kingston House;
438-450 High Street
West Bromwich B70 9LD
Tel: 0121 612 1500