Your Responsabilities

Your Obligation as a Patient:

  • Please treat all our staff with the same courtesy and respect offered to you.
  • Patients are responsible for their own health and health of their children and should cooperate with the practice in endeavoring to keep them healthy. We give you professional help and advice. Please act on it.
  • Keeping appointments and being on time, or Giving as much notice as possible if you wish to cancel or alter an appointment.
  • We can give an appointment you no longer want to someone else who needs it, if you let us know in time.
  • Coming to the surgery, during surgery hours whenever possible and only request a home visit if you are not well enough to get to the surgery. If you do need a home visit please try to ask before 10am. Request out of surgery hour’s home visits, or advice, only when truly necessary.
  • Please provide a contact phone number and leave the light on at night to help the visiting doctor.
  • Informing the practice of any change of address and making sure we have your telephone number.
  • If you are attending for outpatient appointments, please also inform the hospital/clinic.
  • Making requests for repeat prescriptions at least-two working days before you need your medication.
  • No smoking in the waiting room or anywhere else in the health centre, as we have a no smoking policy.
  • Ask if you are unclear about your medication or treatment.
  • Please think twice before calling out the Emergency Service (Prime Care) or attending A&E Dept.