Helpful Contacts

We know this is a difficult time for everyone so we would like to reassure you there are services available providing health support you needed throughout the coronavirus outbreak.

Domestic violence/abuse

If you believe you are being abused, or you are worried that you may commit domestic abuse, read this detailed government guidance on how to get help which includes how to recognize it, as well as contact information for organisations and services which offer support and advice.

If you are in immediate danger, call 999 and ask for the police – the police will continue to respond to emergency calls.

If you are in danger and unable to talk on the phone, dial 999 and listen to the questions from the operator and respond by coughing or tapping the handset if you can.

If you suspect that your friends, neighbours or those in your community are victims of domestic abuse, we encourage you to report it to the police.

National Domestic Abuse Helpline

The National Domestic Abuse Helpline is run by Refuge and offers free, confidential support 24 hours a day to victims and those who are worried about friends and loved ones.

Fore more information please visit –
Telephone: 0808 2000 247

Women’s Aid

Women’s Aid has a live chat service and an online survivor’s forum. You can also find your local domestic abuse service on their website –

Men’s Advice Line

The Men’s Advice Line is a confidential helpline for male victims of domestic abuse and those supporting them.
Fore more information please visit –
Telephone: 0808 801 0327

Galop – for members of the LGBT+ community

Galop runs the National LGBT+ Domestic Abuse helpline. For more information please visit –
Telephone: 0800 999 5428


Confidential helpline offering advice, information and support to anyone concerned about their own or someone else’s violent or abusive behavior.
Monday-Friday 9am-5pm:
Telephone: 0808 802 4040

Wellbeing support services

The spread of COVID-19 is likely to cause high levels of stress and anxiety among doctors and medical students. It’s important to look after each other, as well as your patients.
There is always someone you can talk to…


Telephone : 0330 123 1245


NHS Diabetes Advice Helpline

NHS Diabetes Advice Helpline

NHS England and NHS Improvement have launched a new helpline in response to disruption to normal diabetes services due to the COVID-19 pandemic and response.

The service is for adults living with diabetes who use insulin to manage their condition and require immediate clinical advice.

Whether you or a member of your household have caught the virus, or routine care has been disrupted, the helpline is available for immediate clinical advice to help you understand how to effectively manage their diabetes.

You can access NHS Diabetes Advice via Diabetes UK support line on 0345 123 2399, Monday to Friday, from 9am-6pm.

Dementia Connect in Birmingham and Solihull

Is a free support and advice service available to anyone with dementia, their carers, family and friends. Providing practical and emotional support, a listening ear, suggestions on coping through these difficult times and advice about other services that might also be able to help.

Mon/Tues/Wed: 9.00am – 8.00pm Thurs/Fri: 9.00am – 5.00pm
Sat/Sun: 10.00am – 4.00pm

T: 0333 150 3456 (charged at standard rate)


For more services and support available to anyone with dementia,their carers, family and friends across Birmingham and Solihull, Dementia leaflet – COVID 19.

Support Mental Health

Black Country Healthcare NHS Foundation Trust is pleased to announce the launch of a 24-7 support line for adults, older adults, and children and young people requiring urgent mental health support during the Covid-19 pandemic.

Please don’t suffer in silence. If you are experiencing increased distress or anxiety during these uncertain times, pick up the phone and speak to one of our specialist mental health professionals who will be able to support you.
For more details on other services BlackCountryHealthcare_Support-Mental-Health.

Contact our new 24-7 mental health support line which is available for Black Country residents of all ages:

Telephone: 0345 6460827
24 hours a day 7 days a week

  • Press 1 if you live in Sandwell or Wolverhampton
  • Press 2 if you live in Dudley or Walsall

If you are already receiving support from our services please continue to maintain contact through your normal route.

Maintaining good sexual and reproductive health during COVID-19

Sex and intimate contact are risks for spreading COVID-19. Government advice on social distancing measures means that you should only have sexual contact if you live in the same household as your sexual partner. All sexual contact must be consensual. You should stay 2m away from anyone who you do not live with.

For further information visit:

For information specifically for young people please visit Brook.

If you are not in immediate danger, contact the following local and national specialist organisations for advice and support:

The Haven Wolverhampton

Victim Support West Midlands

If you’ve been affected by crime, call your local victim care team in the West Midlands on 0300 303 1977.

Lines are open 8am-8pm Monday to Friday, and 9am-5pm on Saturday.

If you need support outside of our open hours, call our Supportline for free on 08 08 16 89 111 or request support via our website –

Other Useful Contacts

  • West Midlands Forced Marriage helpline – 0800 953 9777 (24 hrs)
  • St Georges hub, support for male victims – 01902 421 904
  • City of Wolverhampton Council Homeless Services – 01902 554 747
  • City of Wolverhampton Council Adult Social Care – 01902 551 199
  • City of Wolverhampton Council Children’s Social Care – 01902 555 392
  • Always call 999 if you or someone else is at immediate risk.