How to make an appointment
How to see your doctor :
Appointments may vary depending on holidays etc. But we generally aim to meet the following standards:
- Urgent cases seen on the same day
- If your condition is non-urgent, you can expect to see a GP within 2 working days, although you may have to wait longer (up to 14 working days) if you want to see a particular GP.
If you do not need an appointment within 2 working days, you also have an option to book up to 2 weeks in advance if this is more convenient for you. Thus appointments are in 2 categories, either ‘Pre-bookable’ up to 2 weeks ahead or ‘Available on the day’. The latter are reserved for urgent cases on the day. ‘Available on the day’ appointments cannot be released by the receptionist as this would prevent urgent cases from gaining access services available.
Please inform at receptions as soon as possible if you cannot keep your appointment so that we can offer it to someone else. If you were unable to obtain appointment that you requested then this was mainly due to the fact that appointments were not kept by patients at practice. Please help us to help yourselves by keeping your appointments or informing us beforehand of cancellation.
Patient Online Services
We are very happy to introduce new facility to book appointments, order repeat medication online and view their medical records to our patients, Please click the button below to use our Online services.
Out of Hours
What to do when the surgery is closed
If you need to see the doctor out of surgery hours, the PRIME CARE service is available. The service should only be used in an urgent medical problem which cannot wait until the next morning in surgery time. This service cannot be used for coughs and colds and other minor problems. For an emergency visit, contact prime Care on: 01785783459. For less urgent health needs when surgery is closed, contact your local pharmacist To find nearby Pharmacys to you please Clck here ! You should call the NHS 111 service if you need medical help fast, but it’s not a 999 emergency. NHS 111 is available 24 hours a day, 365 days a year.Calls to NHS 111 are free from landlines and mobile phones. The NHS 111 service is staffed by a team of fully trained advisers, supported by experienced nurses. They will ask you questions to assess your symptoms, then give you the healthcare advice you need or direct you straightaway to the local service that can help you best. Check which service is available in your area. Find services You should use the NHS 111 service if you urgently need medical help or advice but it’s not a life-threatening situation. For immediate, life-threatening emergencies, continue to call 999.
Birmingham NHS Walk in Centre:
This nearest NHS Walk-In Centre which is located at Summerfield Walk-In Centre 134 Heath Street, Winson Green, Birmingham B18 7AL, Tel: 0345 245 0769
More about NHS walk-in centres
Accident & Emergency/999
Whatever the day or time, if you or someone else experiences severe chest pain, loss of blood or suspected broken bones, go to the nearest accident and emergency department of call 999. Accident and emergency departments are open 24 hours a day, 365 days a year and can access serious injuries and provide emergency treatment. Futher Information about A&E departments
Emergences when you should attend hospital:
- Heart attacks presenting as severe tightness or pain across the chest, sweating and breathlessness.
- Collapse or other sudden illness
- Overdose of tablets
- Sudden severe bleeding
- Accident involving unconsciousness, possible fractures or blows to the head